Creating a World-Class Employee Engagement Programme for Financial Institutions
Mr Ashok Gopal, principal consultant – Asia Pacific, The GALLUP Organisation Mr John Heptonstall, managing director and Group chief executive officer, TWC Consulting Group
Managing Credit Risk for SME Portfolios with Hybrid Approaches
Dr John Zuo, senior vice president, Risk Management, Wachovia
Session 1: Key Findings from The Excellence in Retail Financial Services Awards Evaluation for Bank Performance in 2007
Mr Christian Kapfer, head of research, The Asian Banker and convenor, The Excellence in Retail Financial Services Programme
Session 2 Development of a Consumer Banking Competitive Benchmarking and Consumer Banking Working Group
With a presentation by Mr Emmanuel Daniel, President and Editor-in-Chief, The Asian Banker
Onstage Dialogue
With Mr Edmund Koh, president, Ta Chong Bank & former managing director and head, Regional Consumer Banking, DBS Bank on Protecting the Franchise:How Banks Need to Think and Respond to Protect their Dominant Market Share
Session 3 Recent Developments in Measuring Branch Utilisation and Customer Profitability
With a presentation on “Driving Organic Growth by Transforming Customer Experience” by Mr Dan Nordale, managing director, Retail Banking Solutions, Genesys
Session 4 Brand Building and Product Differentiation
With a presentation on “Innovative Approaches to Managing Brand Performance and Growth” by Mr Angus Ogilvy, regional director, Nielsen Financial Solutions Asia Pacific
