The 5th Asia Pacific Heads of Retail Financial Services Annual Meeting 2009
19 March 2009, Grand Hyatt Singapore
The Asia Pacific Heads of Retail Financial Services Annual Meeting is an annual forum that brings together senior-level executives in retail financial services industry in the region to share valuable lessons and develop clear concepts on the challenges that are taking place in the retail financial services industry.
Conducted in a roundtable format, the forum will be underpinned by research findings from the annual four-month research based survey and assessment of the best retail financial institutions from 28 countries in the region.
Banks benefit from the programme by participating in a peer-to-peer exchange of experience on existing and emerging challenges facing the industry in today's climate of uncertainty.
The 2009 meeting agenda will be designed with ongoing industry feedback and will tentatively cover:
| Agenda |
| 0930 hrs |
Coffee and registration |
| 1000 hrs |
Welcome Note by Co-Chairs
Mr. Emmanuel Daniel, president & CEO, The Asian
Banker and Prof. Brett King, CEO International, American
Academy of Financial Management
Session 1:
Managing Growth in Retail Financial Services in
a Credit Downturn
As we face the challenges from the macroeconomic
downturn, higher cost of funds, persistent cost inefficiencies,
increasing credit defaults and the impact of severe misselling
practices, how should banks adjust at a tactical and
operational level?
1. Presentation by Dr. Ranu Dayal, senior partner, Boston
Consulting Group
2. Presentation by Mr. Clifford Lawrence, senior vice
president & Asia regional manager, International Financial
Services, Wells Fargo Bank, N.A. |
| 1050 hrs |
Session 2:
Key Findings from The Excellence in Retail Financial
Services Awards Evaluation for Bank Performance
in 2008
Presentation by Mr. Chris Kapfer, head of research, The
Asian Banker & convenor, The Excellence in Retail Financial
Services Programme |
| 1115 hrs |
Session 3:
Streamlining Channels and Rethinking Cost
Efficiencies
At a time when banks and bank customers are prioritising
cost savings and value-for-money, how are retail banks
redeploying their channel offerings in line with changing
customer profiles and achievable margins? Can you
enhance distribution efficiencies while avoiding slumps in
service quality and product choice that may damage your
market share in the long run?
Presentation by Mr. Sandeep Deobhakta, chief operating
officer of Retail Banking Sub-Group, Shinsei Bank, Japan |
| 1200 hrs |
Session 4:
Warning and Collections Systems - Adapting to
Behavioral Shifts in Key Profiles
(In association with FICO)
A look at portfolio management and collection strategies
for the current climate and how best to address behavioral
shifts in key consumer profiles. What does the profit pools in
effective high-risk consumer segmentation look like?
Presentation by Mr. Bill Groves, director business
consulting – Analytic Consulting Practice Lead, FICO |
| 1245 hrs |
Luncheon |
| 1800 hrs |
The Excellence in Retail Financial Services Awards
Gala Dinner 2009 |
The Heads of Retail Financial Services Meeting features substantive research, thought leaders, contributions from winning banks in this year’s evaluation to ensure all participants benefit from the evaluation process. |
