The following is the proposed content for the sessions which will be modified as per the feedback we receive from participants.
8:30 – 9:30
Opening Keynote Session
“Are we listening to our customers?”
9:30 – 10:00
Coffee Break
10:00 – 12:30
The general agenda will be as follows:
The issues slated for discussion at the dialogue series are chosen from a range of global issues affecting the industry as a whole:
Presentation of the key findings from the Excellence evaluation of retail banks by country in the Asia Pacific region for 2009
How should banks deal with the general trend in price compression on payment and fee-based products, both by regulators and through competition
Outlook of the shape of competition in the priority banking space
An update on branch transformation and branch banking and the impact of automation on customer service
The Use of Digital Social Networking in the Retail Banking Business.
“Online as the main platform for 2010 and beyond, revolutionary or disruptive? The impact and challenges of adoption of business models shaped by the development of the Internet and mobile banking
Measuring multi-channel effectiveness
Customer Service Excellence though open plan banking
12:30 – 14:00
Sponsored Luncheon
* The Asian Banker reserves the right to adjust the timing and programme content from city to city based on evolving research.
What's New
The 2011 dates for the Heads of Retail Financial Services Dialogue Series will be confirmed shortly.
