| The 10th International Excellence in Retail Financial Services Convention |
| 11th March 2011 |
| 08:30 – 10:00 |
Opening Keynote
Keynote with Guest of Honour, Sir George Mathewson, former Chairman, Royal Bank of Scotland (RBS) and current chairman, Cheviot Asset Management. Sir George is one of the world's most respected bankers. Under his leadership, he had steered RBS into one of the most formidable banks in the world. His most defining moment is the acquisition and successful integration of National Westminster Bank. |
| 10:00 – 10:30 |
Tea / Coffee Break |
| 10:30 – 12:30 |
The 7th Annual International Heads of Retail Banking Dialogue
This very important two hour round table dialogue is the largest of its kind involving more than 20 Heads of Retail Banking and retail banking leaders from over 18 countries in the Asia Pacific and Middle East regions. The session will cover the most pertinent issues affecting the shape and future of the retail banking industry. The current suggested topics (to be modified with feedback from participants):
- Highlights of submissions received for 2011 awards
- Key trends in retail banking that will matter in 2011
- Successful applications of customer analytics
- Making money in retail payments
- Building a profitable mobile banking proposition
- The future of branch banking
|
| 12:30 – 13:30 |
Lunch |
| 13:00 – 15:30 |
Presentations & Case Studies by Winning Banks and Thought Leaders
- Innovating the product innovation life-cycle in retail banking
- Branch transformation stories that exceeded customer expectations
- Providing a comprehensive communication platform for the customer
- Channel management in the new decade: Internet, Mobile What next?
- Core Banking
|
| 15.30-16.00 |
Conference Closing Session
Philippe Paillart’s reflection on key themes in the evolution of the competition in retail financial services and a summary of the key discussions at the conference. |
| 16.00-18.30 |
Break |
| 19:00 – 22:00 |
The 10th International Excellence in Retail Financial Services Awards Gala Dinner and Presentation Ceremony
18.30-19.00 Cocktails
19.00-21.30 Awards Dinner and Presentation Ceremony, After Dinner speech by Guest of Honour
21.30 Photo session and Ends |
