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| Programme Day One : 24th October 2007 |
From left to right: Samir Bhatia, managing director, Barclays India, Nigel Lee, president, Asia Pacific, First Data, Shri V. Leeladhar, deputy governor, Reserve Bank of India, and Sir Peter Burt, former CEO, Bank of Scotland and current chairman, Promethean Investments, in discussion before the day 1 sessions. |
 Sir Peter Burt, former CEO, Bank of Scotland and current chairman, Promethean Investments speaking during the opening session. Shri V. Leeladhar, deputy governor, Reserve Bank of India delivering the opening keynote speech |
Shri V. Leeladhar, deputy governor, Reserve Bank of India delivering the opening keynote speech. |
Shri V. Leeladhar, deputy governor, Reserve Bank of India, and Sir Peter Burt, former CEO, Bank of Scotland and current chairman, Promethean Investments having an animated discussion. |
 Muti Ur Rahman, country leader, Enterprise Content Management, IBM India speaking on building exceptional customer service |
 Pishu Ganglani, head of Business Re-engineering, Emirates Bank presenting on The Role of Analytics in Driving the Retail Banking Business |
From left to right: Muti Ur Rahman, country leader, Enterprise Content Management, IBM India listening as Khawaja Muhammad Almas, executive vice president, Allied Bank response to a question from the audience. |
From left to right: A. Rajan, country head – operations, HDFC Bank, Samir Bhatia, managing director, Barclays India and Emmanuel Daniel, president and editor-in-chief, The Asian Banker in action during a panel discussion session. |
 Ram Guduru, director, South Asia, Cognos delivering his presentation. |
V. Vaidyanathan, executive drector, ICICI Bank sharing his insights in delivering exceptional customer service. |
 Yusuf Nawawi, former general manager for Micro Credit, Bank Rakyat Indonesia & current general manager for Training, Bank Rakyat Indonesia, sharing his experience in rural banking |
 Emmanuel Daniel, president and editor-in-chief, The Asian Banker (right) presenting a token of appreciation to Shri V. Leeladhar, deputy governor, Reserve Bank of India.
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 Emmanuel Daniel, president and editor-in-chief, The Asian Banker (front right) presenting a token of appreciation to Sir Peter Burt, former CEO, Bank of Scotland and current chairman, Promethean Investments. |
 Khawaja Muhammad Almas, executive vice president, Allied Bank, Pakistan, answering a question from the audience.
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| Programme Day Two : 25th October 2007 |
 Professor Jayanth R.Varma, Director, Axis Bank (formerly UTI Bank), opening the session on day 2 of the event. |
Khawaja Muhammad Almas, executive vice president, Allied Bank, Pakistan, delivering his presentation. |
Khawaja Muhammad Almas, executive vice president, Allied Bank, Pakistan, delivering his presentation listening as Kazuhiko Saiki, managing director, Customer Services, eBANK, Japan response to a question. |
Samir Bhatia, managing director, Barclays India making a point during his presentation. |
From left to right: Professor Brett King, vice president, International, American Academy of Financial Management, Khawaja Muhammad Almas, executive vice president, Allied Bank, Pakistan, and Kazuhiko Saiki, managing director, Customer Services, eBANK, Japan in a panel discussion session. |
From left to right: Professor Brett King, vice president, International, American Academy of Financial Management, Clive Haswell, chief executive officer, Standard Chartered Sri Lanka, and Professor Jayanth R. Varma, Director, Axis Bank (formerly UTI Bank), engaged in a panel discussion on stage. |
From left to right: A. Rajan, country head – operations, HDFC Bank, Varun Sabhlok, Former Regional Audit Director, Citibank Global Consumer Banking Division (Asia Pacific) and current Director, AVS Asia Ventures, and Samir Bhatia, Managing Director, Barclays India, listening to questions from the audience. |
Kazuhiko Saiki, managing director, Customer Services, eBANK, Japan, speaking on e-channels. |
Christian Kapfer, Head, The Excellence in Retail Financial Services Programme, The Asian Banker, making his presentation. |
Clive Haswell, chief executive officer, Standard Chartered Sri Lanka speaking during the closing session. |
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| Some of the delegates participating in the Q&A session during day 1 of the event. |
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| Members of delegates attending the Excellence in Retail Financial Services, South Asia 2007. |
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| Exhibition area for Excellence in Retail Financial Services, South Asia 2007. |
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| Delegates getting to know each other in between sessions. |
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Delegates enjoying their lunch break during the event. |
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