Agenda
25 September 2009 |
9:00 - 10:00 |
Opening Keynote: The state of the global economy and the performance of the Chinese banking sector
Chinese banks are being viewed globally as some of the strongest banks around the world as a result of the global financial crisis. What lessons can be learned from the Chinese banking sector?
By Mr. Johnson Chng, Partner, Head of Greater China Financial Service, Bain & Co.
Group dialogue |
10:00 - 10:30 |
Coffee Break |
10:30 - 11:15 |
Key Findings from The Excellence in Retail Financial Services Awards Evaluation for Bank Performance in 2009
A presentation and discussion of the findings of the 2009 Excellence in Retail Financial Services Awards Programme for the Asia Pacific region, including analysis of the key developments and issues raised by players in China.
By Mr. Christian Kapfer, Associate Director, Asian Banker Research
Group dialogue |
11:15 - 12:00 |
Managing the lending upsurge: What banks need to know about controlling asset health and credit extension
China has had a record half year of lending, spurred by government pressure to keep the economy moving. Such rapid credit extension in an uncertain market is giving way to rising default anxiety among banks. At the same time, misused lending capital is believed to be contributing to capital market and property bubbles and escalating market risk. How are banks seeking to manage lending flows and new and evolving challenges for balance sheets?
By Mr. Wang Jian, General Manager, Marketing, Retail Banking, China CITIC Bank
Group dialogue |
12:00 - 13:30 |
Luncheon |
13:30 - 14:15 |
Maximising branch and e-channel investments at a time of escalating budget and business pressures
Banks across China are focusing on channel construction, investing heavily into branch optimisation and e-channel growth. But are they really getting the most out of their investments? Amongst questions banks must consider are how to establish a seamless client view across different channels, how different retail sub-departments should interpret and handle client information via different channels and how to provide an integrated, reliable, high quality and profitable client experience.
By Ms. Ding Wei, General Manager, Retail Banking, SPDB
Group dialogue |
14:15 - 15:00 |
Beyond segmentation: understanding customer behaviour and how best to serve them
Banks in China are making important client segmentation advances, but client analysis is still very rudimentary and remains in its preliminary stages. From building up front line sales staff capabilities to back office process improvements, how can a bank better understand their customers, serve them better and build more profitable, long-lasting primary relationships?
By Ms. Catherine Fok, Head of Personal Financial Services, HSBC China
Group dialogue |
15:00 - 15:45 |
Corporate governance in the mutual fund space
Some of the issues and challenges banks are currently facing in corporate governance in the mutual fund industry.
By Dr. Chen, Professor, Fudan University
Group dialogue |
| 15:45 - 16:15 |
Tea Break |
16:15 - 17:00 |
Closing Keynote: Performance outlook for banks in China in 2010
As China continues to position itself as a global player, what is the outlook for banks in China in 2010? How would government initiatives affect the stability and performance of banks in the coming years?
By Mr. Ben Mok, Principal, Booz & Company, Greater China
Summary and Group dialogue |
17:00 |
End of Conference |
18:00 |
China Achievement Awards Dinner 2009 |
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| Past delegates of FBCC |
| Amongst the attendees of last year’s FBCC were: Bank of Beijing, Bank of China, Bank of Communications, Bank of East Asia, Bank of Shanghai, China Banking Regulatory Commission, China CITIC Bank, China Construction Bank, China Merchants Bank, Chinatrust Commercial Bank, China Everbright Bank, Citibank, Industrial and Commercial Bank of China, Shanghai Pudong Development Bank, Shenzhen Development Bank, Standard Bank (South Africa), Standard Chartered, Taishin Bank, The Hongkong and Shanghai Banking Corporation |
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