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26th May 2011, Beijing Chinese Version English
9.30 – 10:30 Meeting customer needs is the first responsibility of any bank: The Metro
Bank Story
  Anthony Thomson, Chairman, Metro Bank, United Kingdom
  How The Asian Banker evaluates the competition in China’s banking industry
  Christian Kapfer, Head of Research, The Asian Banker
11.00 – 12.30 Dialogue 1
What is the data telling us about what Chinese banking customer really want
  Wang Jing, Deputy General Manager of Retail Banking, China Merchants Bank Xing  
13.30 – 15.00 Dialogue 2
Maximising the profitability of your product offering
  David Lynch, Chief Information Officer, Standard Chartered Bank China  
  Terry Lo, Chief Executive Officer, HSBC Life  
15.30 – 17.00 Dialogue 3
Mitigating silo-thinking through an integrated risk management framework
across functions, products and delivery channels
  Chen Baozhu, Pre-Sales Director, Oracle Financial Services Software (Shanghai) Limited  
  Kent Xu, Senior Director and Head of Risk Analytics & Solution, Standard & Poor’s Greater China

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