The overall programme of the China International Banking Convention will include the following key elements:

  1. An opening keynote session with a global luminary in financial services
  2. Conference sessions in Retail Banking, Technology & Operations, Risk Management and Transaction Banking including presentations by winning banks and service providers
  3. Gala Awards Dinner
Agenda: 26th May 2011, Beijing
08.30 – 9.30 Registration
9.30 – 10:30 Welcome Note
  • Emmanuel Daniel, President, The Asian Banker
Opening Keynote Session

Keynote session: The basics of the banking business are still important for the
future of banking in fast-growing China

  • Li Wenhong, Deputy Secretary of Research Department, China Banking
    Regulatory Commission
Meeting customer needs is the first responsibility of any bank: The Metro
Bank Story

Special Guest Speaker:
  • Anthony Thomson, Chairman, Metro Bank, United Kingdom
Special Presentation:

How The Asian Banker evaluates the competition in China’s banking industry
  • Christian Kapfer, Head of Research, The Asian Banker
10:30 – 11:00 Morning Coffee
11.00 – 12.30 Dialogue 1
What is the data telling us about what Chinese banking customer really want

This session will focus on strategies for boosting and maintaining customer market-
share in the dynamic Chinese retail, SME and High Net Worth space through an
understanding of customer needs and wants.

Topics to be discussed and case studies to be shared include:

  1. Customer segmentation techniques
  2. Customer data management
    1. Data gathering and use
    2. Technological solutions
  3. Understanding the differing demands of your customers
  4. Managing the customer relationship
  5. Customer acquisition and retention
  • Wang Jing, Deputy General Manager of Retail Banking, China Merchants Bank Xing
  • Xiaoqing, General manager of the retail market and product, Bank of Beijing
12:30 – 13:30 Networking lunch for all delegates
13.30 – 15.00 Dialogue 2
Maximising the profitability of your product offering
As the Chinese retail financial customer becomes ever-more sophisticated and
demanding, the bank has to devise increasingly innovative and competitive
products to capture that business. This session will focus on all aspects of product
development and distribution with particular emphasis on credit cards, mortgages
and bancassurance.

Topics to be discussed and case studies to be shared include:

  1. Product differentiation
  2. Product distribution strategies
    • Third party distribution
  3. Efficient loans processing
  4. Ensuring an integrated approach to channel delivery
  5. The impact of Internet technology on competition
  6. Data gathering and management across channels
  • Terry Lo, Chief Executive Officer, HSBC Life
  • David Lynch, Chief Information Officer, Standard Chartered Bank China
15.00 – 15.30 Afternoon Tea
15.30 – 17.00 Dialogue 3
Mitigating silo-thinking through an integrated risk management framework
across functions, products and delivery channels

This session is designed to assess the extent to which the culture of risk
management in China has developed both at the enterprise level as well as at the
customer level.

Some of the topics and case studies to be presented at this session include:
  1. The risk management infrastructure at the institutional level
  2. Customer level risk management in China – where are we?
  3. Mitigating and managing risk across delivery channels
  4. Incentivising sales and business owners on the cost of risk
  5. Basel III and Chinese banks
  • Kent Xu, Senior Director and Head of Risk Analytics & Solution, Standard &
    Poor’s Greater China
  • Chen Baozhu, Pre-Sales Director, Oracle Financial Services Software
    (Shanghai) Limited

18.00 – 19.30 The Asian Banker China Awards

Networking Cocktail, Gala Dinner & Awards Ceremony
We will be honouring some of the leading Chinese banks at the business and
operational levels in the city and provincial levels discussed above.

Guest of Honor:
  • Wang Huaqing, Vice Chairman, China Banking Regulatory Commission

Agenda and speaker information will be updated continuously.

For more information please contact
Ms Joanna Woo
Tel: + 86 21 6466 3079

Organised by:



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