Is MiFID working?

Posted on the January 27th, 2010 under Markets and Exchanges, Regulation, Technology and Operations by Chris Skinner

MiFID has been of concern as it has not achieved what it set out to do, namely to improve trade execution by providing guarantees of processing in terms of the best price, cost, speed of processing. The fact that the Directive celebrates its third year of operation without a single major best execution case or fine shows how effective that has been, particularly as best execution is known to be way off.

Does customer service in banking matter?

Posted on the November 25th, 2009 under Retail Banking by Chris Skinner

If even bankers refer to financial services as a utility, is there room for service in financial “services”?