Sharing of preliminary findings
Mr John Dahlberg, Managing Partner, Cyberella Ventures
The banking industry relies heavily on information. The banks in Asia are constantly trying to streamline core processes so as to attract, retain and grow customer relationships, alongside compliance mandates. In pursuit of revenue growth and at the same time to protect data and ensuring information privacy, this research follows these key findings:

• Common issues relating to data access, document handling and exception tracking via disparate systems
• Concerns caused by lack of data sharing and communication between the front and back office.
• The common problems faced when undertaking accurate indexing and efficient process flow.
• Workflow based routing and adopting a shared services approach.
• Steps for determining the best process for your environment.
  

The Dialogue will be moderated by Mr John Dahlberg

How banks can leverage information streamlining in today’s fast paced competitive landscape to satisfy customer demands
Mr Ben Wilde, Product Strategy, Master Data Management, IBM
The impact of quantifying bad customer data becomes increasingly important in today’s real-time information culture. Banks today realise the importance of sharing critical information across departments. This session explores the following:

• Inefficiencies in data linkages for householding
• Inconsistencies in customer service across channels
• Inability to differentiate offerings and customer services

The Dialogue will be moderated by Mr John Dahlberg