The Asian Banker Forum (Kuala Lumpur)

As you are aware, the issues on the top of minds of senior management in banks are all focused on how to integrate and standardize business processes to improve efficiency and productivity. Hence, the ability to share business critical information across different business units is vital in order to expedite making accurate business decisions and ensuring compliance.

Asian Banker Research has been doing some preliminary work in this area and we would like to share some of our findings as well as obtain your valuable input based on your banking and operational experience. The meeting held over lunch will involve the following agenda.

Agenda
8.30 - 9.00am	Registration & Breakfast served
9.00 - 10.45am	Sharing of preliminary findings by Mr Jos Birken, International Resource Director, The Asian Banker Research Banking remains an information business and banks in the region are constantly driven to streamline core processes so as to attract, retain and grow customer relationships, alongside compliance mandates. In pursuit of revenue growth and at the same time to protect data and ensuring information privacy, this research follows these key findings. Common issues related to data access, document handling and exception tracking via disparate systems Concerns caused by lack of data sharing and communication between the front and back office. Discuss the common problems faced when undertaking accurate indexing and efficient process flow. Workflow based routing and adopting a shared services approach. Steps for determining the best process for your environment. Download Presentation Dialogue moderated by Mr Benny Zhang, Senior Resource Analyst Sharing on how banks can leverage information streamlining in today’s fast paced competitive landscape to satisfy customer demands by Ben Wilde, Product Strategy, MDM, IBM The impact of quantifying bad customer data becomes increasingly important in today’s real-time information culture. Banks today realise the importance of sharing critical information across departments. This session explores the following. Inefficiencies in data linkages for householding Inconsistent customer service across channels Inability to differentiate offerings and customer services Download Presentation Dialogue moderated by The Asian Banker with discussion
10:45am - 11am	Conclusion by The Asian Banker