Sharing of preliminary findings from the Asian Banker Research.
Mr Christian Kapfer, Research Manager, The Asian Banker
Banking remains an information business and banks in the region are constantly driven to streamline core processes so as to attract, retain and grow customer relationships, alongside compliance mandates. In pursuit of revenue growth and at the same time to protect data and ensuring information privacy, this research follows these key findings.
- Common issues related to document handling and exception tracking via disparate systems
- Concerns caused by lack of communications between the front and back office.
- Discuss the common problems faced when undertaking accurate indexing and efficient process flow.
- Workflow and adopting a shared services approach.
- Steps for determining the best process for your environment.
Dialogue
Sharing on how banks can leverage information streamlining in today’s fast paced competitive landscape to satisfy customer demands.
Mr Simon Chong, Director, Worldwide Sales, Master Data Management (MDM) Solutions, Information Management, IBM Software Group
The impact of quantifying bad customer data becomes increasingly important in today’s real-time information culture. Banks today realise the importance of sharing critical information across departments. This session explores the following.
- Inefficiencies in data linkages for householding
- Inconsistent customer service across channels
- Inability to differentiate offerings and customer services
Dialogue
|
: + 65 - 6236 6175 
: 