Programme Agenda

The 10th International Excellence in Retail Financial Services Convention
11th March 2011
08:30 – 10:00

Opening Keynote

Keynote with Guest of Honour, Sir George Mathewson, former Chairman, Royal Bank of Scotland (RBS) and current chairman, Cheviot Asset Management. Sir George is one of the world's most respected bankers. Under his leadership, he had steered RBS into one of the most formidable banks in the world. His most defining moment is the acquisition and successful integration of National Westminster Bank.
10:00 – 10:30 Tea / Coffee Break
10:30 – 12:30

The 7th Annual International Heads of Retail Banking Dialogue

This very important two hour round table dialogue is the largest of its kind involving more than 20 Heads of Retail Banking and retail banking leaders from over 18 countries in the Asia Pacific and Middle East regions. The session will cover the most pertinent issues affecting the shape and future of the retail banking industry. The current suggested topics (to be modified with feedback from participants):

  1. Highlights of submissions received for 2011 awards
  2. Key trends in retail banking that will matter in 2011
  3. Successful applications of customer analytics
  4. Making money in retail payments
  5. Building a profitable mobile banking proposition
  6. The future of branch banking
12:30 – 13:30


13:00 – 15:30

Presentations & Case Studies by Winning Banks and Thought Leaders

  1. Innovating the product innovation life-cycle in retail banking
  2. Branch transformation stories that exceeded customer expectations
  3. Providing a comprehensive communication platform for the customer
  4. Channel management in the new decade: Internet, Mobile What next?
  5. Core Banking

Conference Closing Session

Philippe Paillart’s reflection on key themes in the evolution of the competition in retail financial services and a summary of the key discussions at the conference.
16.00-18.30 Break
19:00 – 22:00

The 10th International Excellence in Retail Financial Services Awards Gala Dinner and Presentation Ceremony


18.30-19.00 Cocktails
19.00-21.30 Awards Dinner and Presentation Ceremony, After Dinner speech by Guest of Honour

21.30 Photo session and Ends
*The above is a working agenda and our programme team would be happy to hear from you about any specific topics or case studies that you would like to have included as part of the dialogue with the best retail banks from more than 18 countries and the global best practice leaders in attendance.




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