Keys to Winning with a Service-Based Strategy in Retail Banking
This workshop will build on extensive recent work building service-based strategies for top performing global banks, addressing key issues like defining and implementing a unique customer value proposition, specific keys to winning in using a service-based strategy and the different kinds of service propositions that have been successful in several other markets. This session draws upon global customer research and leverages on specific case study examples from successful banks.
Session 2 Development of a Consumer Banking Competitive Benchmarking and Consumer Banking Working Group
With a presentation by Mr Emmanuel Daniel, President and Editor-in-Chief, The Asian Banker
Onstage Dialogue
With Mr Edmund Koh, president, Ta Chong Bank & former managing director and head, Regional Consumer Banking, DBS Bank on Protecting the Franchise:How Banks Need to Think and Respond to Protect their Dominant Market Share
Session 3 Recent Developments in Measuring Branch Utilisation and Customer Profitability
With a presentation on “Driving Organic Growth by Transforming Customer Experience” by Mr Dan Nordale, managing director, Retail Banking Solutions, Genesys
Session 4 Brand Building and Product Differentiation
With a presentation on “Innovative Approaches to Managing Brand Performance and Growth” by Mr Angus Ogilvy, regional director, Nielsen Financial Solutions Asia Pacific
Session 5 Winning the Battle for Talent, Employee Engagement and Retention
The Heads of Retail Financial Services Meeting features substantive research, thought leaders, contributions from winning banks in this year’s evaluation to ensure all participants benefit from the evaluation process.
10:00 – 10:30
Coffee Break
10:30 – 12:00
CUSTOMER ENGAGEMENT
WORKSHOP II
Succeeding in SME Banking in Asia
The session will use the most current analytics on the region’s burgeoning SME markets from East & Partners to structure and guide an interactive workshop with participants on key dynamics influencing SME engagement with their banks and financiers. Key issues to be addressed include the current state of market play, identifying the keys to unlocking the SME relationship and ways to prepare for tomorrow’s challenges.
Creating Unique Payments and Services for Mobile Phone Banking
This session will discuss the latest developments of unique services and products to create new value to customers. Participants will learn of the key issues banks need to consider to create a strong business case for this new e-finance medium. The discussion will focus on the development of smart payment applications, collaboration between carriers and banks, acceleration of customer adoption and marketing. Real-life examples of mobile payment systems being trialed around the world will also be showcased and explored, as well as the challenges of piloting or launching such products and services.
Developing Next Generation Internet Banking Systems
In the next 10 years, utilisation of direct and digital channels, content authoring, along with platform improvements, and customer behavioural analysis techniques will accelerate change rapidly, both transforming and disrupting banking to a point where it is hardly recognisable from today’s banking experience. How will we differentiate and how will we survive? This is the beginning of Bank 2.0. Understand which technologies, competencies and skills (people) will be required in the next 10 years in e-banking. Live demonstrations using video content and interactive website / mobile solutions for banking will be included.
End of The Excellence in Retail Financial Services Convention 2008
* Please note that the names of speakers and panelists listed are pending confirmation. The Asian Banker reserves the right to change the names of the proposed speakers.
