Leadership in Retail Financial Services Dialogue Winning the Tactical Warfare - Lessons From the Standard Chartered Experience
An Interview with Mr Wilson Chia, regional head, SEA, Consumer Banking, Standard Chartered Bank by Mr Emmanuel Daniel, president and editor-in-chief, The Asian Banker
11:00 – 11:30
Morning Break
11:30 – 12:30
CONFERENCE TACTICAL SESSIONS
CUSTOMER SEGMENTATION & INTERFACE I
WEALTH MANAGEMENT I
Leveraging on Analytics to Enhance Profitability of Customer Relationships
The market space is dominated by free cards, mass usage tie-ups and balance buy-out programs as card issuers clamor for the same consumer segments. It is becoming a largely undifferentiated market, where issuing brand alone is no longer key to consumer decision-making. How can banks succeed in the face of intense competition targeting the same customers?
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Identifying opportunities through the power of analytics
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Leveraging on segmentation and technology in driving customer engagement
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Portfolio management for increased customer engagement to optimize profit and retail best customers
Winning Strategies for Cross-Border Wealth Management
Switzerland is the leading financial centre for cross-border wealth management for private clients. This session will concentrate on the elements central to the success of the world’s leading wealth managers that are transferable to the wider Asia Pacific industry.
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Examining opportunities and risks facing Switzerland as a financial and job centre
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Assessing developments in AML & KYC
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Integrating wealth planning emerging new practices
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Reviewing sales tactics and incentives in a cross-border environment
Overcoming the Branch Productivity Improvement Challenge: New Approaches in Relationship Banking to Increase Effectiveness and Efficiency
While the buzz surrounding e-channels continues to rise, continued strong branch expansion adds pressure on banks to increase their productivity and increase bottom line consideration at the branch level. This session will highlight on:
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Understanding the factors that drive profitability
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Service quality and cost management
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Ensuring operational efficiency around the teller platform
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Evaluating the role of human capital at the branches
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Improving the use of metrics to measure branch performance
Presentation by
Mr Jeetendra Kumar,
managing director, South Asia,
Pitney Bowes Software
With contributory dialogue from Mr Patrick Chew, head of delivery, Consumer Financial Services, OCBC Bank Mr Paul Edwards, managing director, NCR Thailand
* Please note that the names of speakers and panelists listed are pending confirmation. The Asian Banker reserves the right to change the names of the proposed speakers.
