| DAY 1, 7th June |
Opening Keynote Addresses:
Growth prospects and outlying strategies for Retail Banking |
| Mr Wang Huaqing, Assistant Chairman of China Banking Regulatory Commission, Director-General, CBRC Shanghai Office |
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| Mr James Cullen, Senior Vice President, Wells Fargo Bank, San Francisco |
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Cards & Payments
"Maintaining Card Profitability in Today’s Competitive Marketplace"
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| Mr Chen Jin, Head of Credit Card Center, CITIC Bank |
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Wealth Management
Managing the Client Experience in Wealth Management |
| Prof Brett King, Vice President, International, American Academy of Financial Management |
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| Using Innovation as a competitive advantage |
Mr Dennis Khoo, GM, Wealth Management, Standard Chartered (Singapore)
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Multi Channel Distribution Strategies
Bringing it all together; creating a multi-channel reality |
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Mr Patrick Chew, Head of Delivery,Retail Banking OCBC Singapore
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| Workshop on Powering Business Through Decision Automation |
Building A World Class Analytic Capability
Mr Linyu Yang, Senior Scientist, Fair Isaac |
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Customer Acquisition and Credit Origination
MrJohn Chen, Country Manager, Fair Isaac China |
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Effective Customer Management
MrJohn Chen, Country Manager, Fair Isaac China |
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Staying Ahead in Fraud Risk Management
Mr Linyu Yang, Senior Scientist, Fair Isaac |
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Closing Session:
The Future of Banking Distribution Channels
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| Mr Chris Skinner, CEO, Balatro |
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| Mr Yi Wang, Principal, McKinsey and Company |
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| DAY 2, 8th June |
| Risk, Technology & Operations |
Welcome Notes
Knowledge
Management in a Competitive Retail Banking Landscape
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| Mr Ronen Lamdan, Asia/Pacific Marketing Director Enterprise Content Management,IBM Software Group |
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| Risk Management in Retail Operations |
Mr Peter Ke, (Formerly Vice President, Personal Credit Service, Chase Manhattan Corporation)
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| Fees & the Consumer: Building a proposition, which is both profitable and equitable |
| Mr JY Pook, Vice President & Managing Director, Fair Isaac Asia Pacific |
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| The Asia Pacific Heads of
Retail Financial Services Meeting 2007 |
Welcome Notes and Introductory
Management in a Competitive Retail Banking Landscape
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Mr Emmanuel Daniel, President & Editor in Chief, The Asian Banker
Mr Philip Strause, Acting Chairman, The Excellence in Retail Financial Services Programme |
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Invited Opening Speech: Building a Sustainable Retail Bank
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| Mr Mike Pratt, Group Executive, Consumer Financial Services, Westpac Banking Corporation |
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Presentation of key findings from The Excellence in RFS Program 2007
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| Mr Christian Kapfer, Program Manager, The Asian Banker Excellence in RFS Program |
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| 1. Elements of a successful Priority/Private Banking Business in a retail bank |
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Mr Emmanuel Pitsilis, Principal, McKinsey & Company
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| Mr Greig Little, Partner, Financial Services, Teradata Asia Pacific |
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| 2. Customer centricity, what should it mean to us? |
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| Mr Angus Ogilvy, Consultant, AC Nlsen |
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| 3. Customer loyalty – where has the cards business brought us? |
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| Mr Robert G. Buchan, CEO, Selektpoints |
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