| Friday 8th June |
| 0830 - 0900 |
Registration and Coffee |
0900 - 1000 |
Welcome Notes
Introductory Remark from Chairman of The Excellence in Retail Financial Services Programme
Opening Session: Retail Banking of the Future – Models for a Technologically advanced and Highly Competitive Market
Technological developments and unexpected competition from non-banking channels, which don’t operate on the same rules, are changing Asia’s banking landscape. This session takes a peek at how banks can adapt to:
- Changing business models
- Regulatory frameworks
- Collaborations with non banking channels
- New strategies being employed in the market place today.
|
| 1000 - 1030 |
Morning Refreshment |
| 1030 - 1130 |
Discussion Forum 1
Cards, Payments and Retaining Customer Loyalty
The widespread demand for value added services delivered through various product propositions has resulted in a variety of channels being made available for consumer payments. Amongst all this hype, where does the customer stand in terms of loyalty to your organization?
Is there a secret to keeping your customers hooked and retaining them for the long run? |
| 1130 -1230 |
Discussion Forum 2
Running a successful Priority Banking Business in a Retail Banking environment
Despite growing number of wealthy individuals in the region, some banks are still relatively inexperienced in providing services that meet their customers’ needs. In an environment where foreign players still have the upper hand in the business region, this session will look at how to obtain a serious wealth management proposition through sophisticated core banking solutions, a tested CRM system and strong front line staffs. |
1230 - 1400 |
Private Luncheon |
| 1400 - 1500 |
Closing Session:
Asia Pacific retail banks assessment scorecard and outlook
This session will provide a snapshot of the findings of the annual Excellence in Retail Financial Services Programme, as encapsulated in the scorecard examining nine key components of a well-run retail bank. |
| The Excellence in Retail Financial Services Awards Dinner (By Invitation Only) |
